1. Introduction

The Osteopathic Hub (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data when you use our services, including our website and booking system.

2. Who We Are

The Osteopathic Hub is a multidisciplinary health and wellbeing clinic based in Cirencester, United Kingdom, providing osteopathy and related healthcare services.

Contact details:

The Osteopathic Hub
1a The Woolmarket
Cirencester, GL7 2PR
Email: contact@theosteopathichub.co.uk
Phone: 07542 323575

3. What Data We Collect

We may collect and process the following types of personal data:

Personal Information

• Full name

• Date of birth

• Address

• Email address

• Phone number

Medical Information

• Medical history

• Current symptoms and conditions

• Medications

• Treatment notes

• Pregnancy/postnatal information (where relevant)

Technical Data

• IP address

• Website usage data

• Cookies

4. How We Collect Your Data

We collect your data through:

• Online booking forms and intake forms submitted via our website

• Direct communication (email, phone, in person)

• Website usage (cookies and analytics)

By submitting a booking or completing a form, you provide explicit consent for us to collect and process your personal and medical data.

5. How We Use Your Data

We use your data to:

• Provide safe and effective treatment

• Maintain accurate medical records

• Manage appointments and bookings

• Communicate with you regarding your care

• Comply with legal and regulatory obligations

6. Legal Basis for Processing

We process your data based on:

• Your explicit consent

• Our contractual obligation to provide treatment

• Legitimate interests (e.g. responding to enquiries, managing services)

7. Data Sharing

We will not sell or share your personal data for commercial purposes.

Your data may be shared with:

• Healthcare professionals involved in your care (e.g. GP, specialists)

• Administrative staff managing bookings

• Third-party systems used to securely store data

This may include secure platforms such as:

• Wix (booking and forms system)

• Cliniko or similar clinical record systems

We will only share data when necessary and, where appropriate, with your knowledge.

8. Data Storage and Security

Your personal data is stored securely using trusted third-party systems that comply with data protection regulations.

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss or misuse.

9. Data Retention

We retain your data:

• For the duration of your treatment

• For up to 8 years after your last appointment (in line with healthcare regulations)

Records of minors are retained until the age of 25.

10. Your Rights

Under data protection law, you have the right to:

• Access your data

• Correct inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, please contact us using the details above.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

11. Cookies

Our website uses cookies to:

• Improve user experience

• Analyse website traffic

• Enable booking functionality

You will be asked to consent to cookies when you visit our website.

You can manage your cookie preferences through your browser settings.

12. Marketing Communications

We will only contact you for marketing purposes if you have explicitly opted in.

You may unsubscribe or withdraw consent at any time.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.